Mercantil Commercebank provides a variety
of financial services for a better banking experience.
Bill Payment
Mercantil Commercebank's Bill Payment service offers you the convenience of knowing that your personal bills, whether generated at home or abroad, are paid according to your wishes. Your signature is all that is required when you authorize Mercantil Commercebank to pay your personal bills by charging your savings, checking or money market account.
TELEPHONE BANKING
Enjoy banking convenience 'round the clock' and access to your accounts at Mercantil Commercebank, 24 hours a day, 7 days a week with our personalized telephone information service Telephone Banking.
Just think of all of the time you’ll save banking over the telephone! Thanks to Mercantil Commercebank’s Telephone Banking system, you’ll be able to:
- Inquire about the status of your accounts:
- Current and available balances
- Last seven debits
- Last seven checks
- Last four deposits
- Dollar amount and date of payment on a specific check
- Year-to-date and prior year interest earned and paid
- CD balances and maturity dates |
- Review the status of loan(s)
- Access product information
- Make transfers between accounts¹,²
- Check Mercantil Commercebank’s banking center locations, hours of operations, and ATM locations
- Request statements via fax²
- Place stop payments
- Speak to a customer service representative when you call between the hours of 7 a.m. and 12 midnight, Monday through Sunday, U.S. EST.
All you need is your account number and your PIN (Personal Identification Number), and Telephone Banking will provide you with the information you need about your accounts at Mercantil Commercebank. The first time you access Telephone Banking you will need to choose a 4-digit PIN. Once you select your PIN, or anytime you change it thereafter, you will receive a confirmation notice from Mercantil Commercebank.
To access Mercantil Commercebank's Telephone Banking service, call our Customer Call Center.
¹ In order to obtain information on more than one account, or to transfer money between accounts, please speak to a customer service representative to link accounts.
² There will be a charge incurred when utilizing these features as outlined in our Miscellaneous Service Fees pamphlet.
Safe Deposit Boxes
Do you keep important documents like your passport stuffed in a drawer? What about valuable jewelry, stock certificates, deeds, and titles? Irreplaceable family photos? We can think of a dozen reasons why you should have a safe deposit box.
Mercantil Commercebank offers safe deposit boxes in a range of sizes to suit your needs. So you can keep anything of value where you know it will be safe and secure. Protected against the threat of theft, fire, and other perils such as hurricanes. And when you know your most precious possessions are locked safely away in our vault, you can enjoy something else that's precious peace of mind.
Wire Transfers
By simply providing us with written instructions to debit your account you can send funds electronically to any financial institution anywhere in the world, either in US dollars or any other currency.
i-wire
Now you can enjoy the convenience of using Mercantil Commercebank's personal online banking to schedule your electronic wire transfers 24/7. Mercantil Commercebank's i-wire service lets you wire funds from your Mercantil Commercebank personal checking, savings, or money market account to banks worldwide. You can...
- Send funds for same-day delivery from any internet-connected computer
- Control when your funds are wired and prescheduled transfers 24/7 up to 90 days in advance
- Enroll your Mercantil Commercebank accounts in i-wires for free. You only pay for when you use it...and bank fees are substantially reduced compared to traditional wire transfers
- Eliminate manual verifications and callback steps, saving time and trouble, while enjoying an added level of security and fraud protection
If you already are a Mercantil Personal Online Banking customer, simply Login and click on the Special Services Menu, select the Third Party Transfers option and download the i-wire Transfer Application.
Traveler's Checks
Now you can feel safe when traveling on vacation or business by enjoying the convenience and flexibility of paying with Traveler's Checks. Available in U.S. dollars and in denominations of $20, $50 or $100, safeguarding your currency has never been easier.
Cashier's Checks
Safer than cash, our cashier's checks can give you the advantage and guarantee to make payment to third parties.
Hold Mail Service
If for confidentiality reasons you desire to have your statement of account and correspondence held at the bank until you can personally retrieve it, our Hold Mail Service is for you.
Courier Service
In our commitment to be an excellent provider of quality service, our international customers from Venezuela and Colombia are provided with the convenience of an overnight courier service for correspondence sent to us. In Venezuela you can simply drop off your documents at any of our Banco Mercantil offices or utilize one of ZOOM's 54 mail distribution offices throughout the country. In Colombia, you can drop off your documents at any one of Banco Mercantil's offices.
Collections
If you receive a check drawn on a foreign bank, Mercantil Commercebank can process this item for you and deposit the proceeds to your account when it is paid.
Service Charges and Fees
Rev.: April, 2007 | Back to top
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