Access the Internet address where Clientrade is located at Mercantil Commercebank.

If Java configuration is correct user should see the following screen.


If user is redirected to other screen, than the above one, the Java applet must be loaded into his machine. To load the Java applet please follow the steps below.

Access the Internet address http://java.sun.com/



After selecting the option Downloads; The following screen will appear:


Select from the drop down menu the option J2SE 1.5.0




On the next screen, Select option Download JRE 5.0 Update 6



On the following screen, Select option Accept and then select option Windows Offline Installation, Multi-Language 




Press the Save button when prompted the following message:



Select the folder where user would like to save the file in (it is not required any specific file name or folder).




Software has been downloaded


Press Open button




Press typical set up and Accept button






Press Finish button



User must close all Internet explorer windows and restart the computer. After restarting, open the Internet explorer window.



Go to Tools/ Internet Options/ Advanced/ scroll down to Java Sun option, verified is checked, verify also that the Java login option is enabled, and then press the OK button



After pressing OK button, if user enters the Clientrade address will see the following screen.



Meaning that the Clientrade web start process has finished, applet has been loaded, and requires closing all Internet explorer windows and re-entering into the Clientrade address. 



When prompted with a message of “Application’s digital signature has an error” hit “Run” and then the log in screen will appear.




After entering log in name and password information correctly, user will see the following:



If logged successfully user will see the Clientrade first screen.
Select “Desired transaction status” and “Created by”