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Online Support Call Center

Toll free from USA: 1-866-806-8125

Telephone calls from any other locations:
(305) 629-1260

Toll free from Venezuela: 0-800-100-5469

Hours:
7 a.m. - 12 Midnight E.S.T.

E-Mail: questions@mercantilcb.com
Important notice regarding sensitive data through non-secure email:
To safeguard the privacy of your personal information, we recommend that any e-mail containing personal data be sent through a secure message, which can be accessed by logging in with your User ID and Password and selecting the Special Services Menu.
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Online Bill Pay Support

Toll free from USA: 1-888-918-7635

Toll free from Venezuela: 0-800-100-2027

Telephone calls from any other location : 1-727-299-2500

Hours: 24 hours a day, 7 days a week
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Main Telephone Numbers

Tel.: (305) 629-1200

Toll free from USA: 1-888-711-4294

Hours:
7 a.m. - 12 Midnight E.S.T.   
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Customer Call Center

Tel.: (305) 629-1212

Toll free from USA: 1-888-629-0810

Toll free from Venezuela: 0-800-100-2600

Hours:
7 a.m. - 12 Midnight E.S.T.
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Rev.: April, 2007 | Back to top

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