Telephone calls from any other locations: (305) 629-1260
Toll free from Venezuela: 0-800-100-5469
Hours:7 a.m. - 12 Midnight E.S.T.
Online
Bill Pay Support
Toll free: 1-888-918-7635
Toll free from Venezuela: 0-800-100-2027
Telephone calls from any other location: 1-727-299-2500
Hours: 24 hours a day, 7 days a week
Credit Card Call Center
Toll free: 1-866-208-6610
Telephone calls from any other location: (305) 717-1919
Toll free from Venezuela: 0-800-100-3184
Hours: 24 hours a day, 7 days a week
Main Telephone Numbers
Tel.: (305) 629-1200
Toll free: 1-888-711-4294
Hours: 7 a.m. - 12 Midnight E.S.T.
Email Us Important notice regarding sensitive data through non-secure email:
To safeguard the privacy of your personal information, we recommend that you refrain from sending any confidential or private information via email to Mercantil Commercebank. We will never ask you to send confidential information to us via email, such as your login ID, account numbers or social security number. If you need to send us an email that contains secure information, please do so through our Personal Online Banking Secure Message email service by logging into your Personal Online Banking account and selecting Send Message from the Special Services dropdown menu.
If you do not have a Personal Online Banking account, or if you have a general question and would like to send us an email, please email us at: questions@mercantilcb.com.
